The year 2020 has brought changes in transport services and travel demand globally due to restrictions related to the spread of the COVID-19 pandemic, especially in public transport. The present work focuses on Sicily (Southern Italy). Through the elaboration and administration of an online questionnaire, a sample of 700 regular public transport users was characterized from a socio-demographic point of view, identifying their travel habits, and their opinion on governmental and public transport company initiatives. Eight (8) national government strategies were evaluated on a Likert scale, and ten (10) pandemic mitigation factors were assessed in different phases of the pandemic, highlighting which of these factors were most preferred by the sample on a hierarchical scale. The results lay the groundwork for identifying critical challenges when dealing with such severely restricted mobility conditions and suggesting improvements for public transport agencies and local authorities.
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