Empathy in human communication is a complex phenomenon that involves both cognitive and emotional processes. With the rise of Large Language Models (LLMs), there has been increasing interest in how AI-powered systems convey (or mimic) empathy through language, influencing user trust and interaction experiences. However, there is no clear definition of the specific communicative strategies that characterize empathy in either human or AI interactions. Drawing from interactional linguistics, discourse-pragmatic analysis and empathic AI research, this study examines how empathy is linguistically constructed in human-human online peer support interaction and human-AI communication.
The Language of Empathy in Human and AI-Generated Peer Support Exchanges
Vivian Milagros De La Cruz
In corso di stampa
Abstract
Empathy in human communication is a complex phenomenon that involves both cognitive and emotional processes. With the rise of Large Language Models (LLMs), there has been increasing interest in how AI-powered systems convey (or mimic) empathy through language, influencing user trust and interaction experiences. However, there is no clear definition of the specific communicative strategies that characterize empathy in either human or AI interactions. Drawing from interactional linguistics, discourse-pragmatic analysis and empathic AI research, this study examines how empathy is linguistically constructed in human-human online peer support interaction and human-AI communication.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
